1. Cancellation & Refund for Services

• Before Service Starts: Full refund if canceled within 1 hour of payment (before work begins).
  
• Mid-Service Cancellation: Partial refund (less than 40%), depending on work completed and resources used.
  
• Post-Service Completion: No refund once the service is fully delivered.

2. Website Development & Design Refunds

• Before Project Start: Full refund within 2 hours of payment.
  
• After Initial Work (Planning & Research Phase): Partial refund after deducting planning costs.
  
• After Design Approval & Development: No refund, as resources and time have been allocated.
  

3. SEO & Digital Marketing Services (On-Page SEO, Off-Page SEO, SMM, Guest Posts, etc.)

• Before Campaign Starts: Full refund if canceled within 1 hour.
  
• After Campaign Setup: Partial refund if minimal work has been done.
  
• After Campaign Execution: No refund, as strategies have been implemented and results depend on search engines.

4. Content Writing & UI/UX Design Refunds

• Before Work Starts: Full refund if canceled within 1 hour.
  
• After Partial Work Delivery: Partial refund after deducting completed content/design.
  
• After Full Content/Design Delivery: No refund, as the service is completed.
  

5. Web Hosting & Server Management Refunds

• Before Activation: Full refund.
  
• After Server Setup: Partial refund based on setup costs.
  
• Ongoing Subscription: No refund for the current month, cancellation applies to the next cycle.
  

6. Refund Restrictions & Exclusions

• No refunds for policy violations (e.g., misuse of services, illegal activities).
  
• No refunds for third-party tool subscriptions (e.g., paid plugins, premium themes).
  
• No refunds for delays caused by clients (e.g., lack of response, incomplete information).
  
• If a service takes longer than the allocated time, customers can claim a refund of up to 10% based on the delay duration.
  

7. Payment Disputes & Chargebacks

• Customers must contact contact@nextactix.com for refund requests before initiating a dispute.
  
• Chargebacks without prior communication may result in service suspension.
  

8. Refund Processing Time

• Refunds will be processed within 14 working days and credited to the original payment method.
  
• Customers are responsible for transaction fees charged by PayPal, Stripe, or crypto payment gateways.
  

9. Subscription-Based Services

• Users can cancel subscriptions anytime, and the service will end at the next billing cycle.
  
• No prorated refunds for unused portions of the subscription.
  

10. SEO & Marketing Services Refund Exception

• SEO and marketing results depend on search engines (e.g., Google algorithm updates) and external platforms.
  
• We put our best efforts into ranking your website, but we do not offer refunds based on performance expectations.